FAQ's

Frequently asked questions

Subscription stuff

  • While hiring a full-time designer may seem like a straightforward solution, it often comes with significant financial commitments and potential resource underutilization. The average annual cost of employing a senior-level designer now exceeds $100,000, not including additional benefits and overhead expenses. Moreover, finding top-notch talent in the market can be challenging. Even if you manage to secure a full-time designer, there's no guarantee that you'll have a steady stream of projects to keep them consistently occupied, leading to unnecessary expenses during slower periods.

    Our monthly subscription plan offers a cost-effective and flexible alternative. By partnering with us, you gain access to a team of talented designers without the financial burden of a full-time hire. You pay a predictable monthly fee, and you have the flexibility to pause and resume your subscription as your workload demands, ensuring that you're only paying for design services when you truly need them. This approach eliminates the risk of underutilization and ensures that your investment is optimized for maximum value.

  • At Nagoya Studio, we understand that your design needs may fluctuate from month to month. That's why our subscription plan offers a convenient pause feature, ensuring that you only pay for the services you actually utilize.

    Here's how it works: Our billing cycles are based on 31-day periods. If you sign up and use our service for, let's say, 21 days, but then need to pause your subscription, we'll simply put your billing cycle on hold. This means that you'll have 10 days of service remaining, which you can use anytime in the future when your design needs ramp up again.

    With this flexible approach, you can seamlessly pause and resume your subscription, ensuring that you never pay for design resources you're not actively using. We're committed to providing a cost-effective and adaptable solution that aligns with the dynamic nature of your business.

  • Unfortunately, we do not offer refunds for our design services. This policy is in place due to the digital nature, fast process, and tailored features of our work. Our team dedicates significant time and effort to crafting personalized designs that align with your specific requirements. However, we prioritize open communication and collaboration throughout the design process. If you ever need revisions or have concerns, our team is readily available to address your feedback and make the necessary adjustments until you are completely satisfied.

  • We prioritize your convenience and security when it comes to payments. That's why we partner with PayPal, a trusted and globally recognized payment processing service, to ensure a seamless and secure transaction experience.

    One of the advantages of using PayPal is its automatic currency detection feature. You don't need to worry about confusing exchange rate calculations or conversions. At the same time when you visit our site, the system will automatically detect and display prices in your local currency based on your location and browser settings.

    This process not only streamlines the payment experience but also provides you with complete transparency, allowing you to make informed decisions without any guesswork or hidden fees.

  • We believe in providing our clients with complete flexibility and freedom. That's why we operate without any long-term contracts or commitments.

    When you subscribe to our monthly design service, you're free to continue or cancel at any time, without any strings attached. We're confident in the quality of our work and the exceptional service we provide, and we don't believe in locking our clients into lengthy contracts.

    Canceling your subscription is a breeze. Simply send us a message through your dedicated Asana channel or drop us an email, and we'll take care of the rest. It's that simple.

    We're here to support your creative needs, not trap you into inflexible agreements.

  • Like you, we are also tired of tedious, heavy, confusing and boring processes.We believe in providing a seamless and efficient onboarding process, so you can start experiencing the power of our design services right away – even today!

    After subscribing, you'll instantly receive all the necessary account details in your email inbox, along with an invitation to complete a brief onboarding form. This step allows us to personalize your access to Asana, our streamlined project management dashboard.

    Through the user-friendly, multi-device Asana app, you can immediately start submitting design requests, receiving real-time updates, inviting collaborators, and more. Our quick and simple onboarding process takes no time at all, ensuring that your account is active and ready to go in no time.

    We understand that time is precious, and we're committed to minimizing any delays or obstacles that could prevent you from leveraging our design expertise right away. So, why wait? Subscribe today.

  • We firmly believe in keeping things simple and practical. That's why we've streamlined our services into one comprehensive plan, specifically designed to meet your daily design needs. Our mission is clear: to provide you with efficient, fast, and modern creative services. And that's exactly what our Smart plan delivers.

    For just $2500 per month, you'll gain access to our unlimited graphic design subscription service, which supports one active design request at a time. This plan is your gateway to a world of creative possibilities, including logos, branding materials, marketing graphics, illustrations, animated graphics, and more – you name it, we've got you covered.

    With our Smart plan, you'll enjoy a hassle-free experience, free from the complexities of multiple pricing tiers or confusing add-ons. It's one plan, one decision, and a strong design team at your fingertips.

Design service

  • Absolutely not! Once you're subscribed, you have the freedom to add as many design requests to your queue as you'd like. Whether it's one or twenty, we're here to accommodate your needs. Each request will be handled with care and delivered to you in the order they're received, ensuring that every project gets the attention it deserves.

  • We understand the importance of efficiency, which is why we strive to deliver your designs promptly. On average, most requests are completed within just two days or less. However, if your project requires a little extra time due to its complexity, rest assured that we'll dedicate the necessary resources to ensure its quality and timely delivery. Your satisfaction is our top priority, and we're committed to meeting your deadlines.

  • Your satisfaction is paramount to us, which is why we offer unlimited revisions until you're 100% satisfied. If the initial design doesn't quite meet your expectations, don't worry—we're here to make it right. We'll work closely with you to understand your feedback and preferences, and then make the necessary tweaks and adjustments to refine the design until it's perfect. Our goal is to create an end result that not only meets but exceeds your expectations, and we won't rest until we achieve that.

  • Communication is key to a successful collaboration, and we've made it as convenient and efficient as possible for you. We believe in the power of written communication as a clear and organized way to convey ideas, requests, and feedback. As an asynchronous agency, we prioritize written channels over phone calls to ensure that every message is documented and addressed promptly. You'll have access to a dedicated and private Asana channel where you can communicate with account agent at any time. Rest assured, we'll provide you with all the necessary guidance on how to use this platform, making it easy for you to stay informed and track the progress of your projects in real-time.

    Please note: During our operating hours, Monday to Friday from 9 am to 6 pm, we're committed to providing a rapid response time of within two hours tops. Outside of these hours, any responses are optional until the start of the next workday. However, rest assured that we'll always strive to address your inquiries and concerns in a timely manner, regardless of the time of day. We're here to support you every step of the way.

  • As our collaborative hub, Asana offers a suite of powerful, user-friendly, and highly practical features designed to streamline communication and project management. Whether you're a seasoned user or new to the platform, you'll find Asana intuitive and easy to navigate, allowing you to submit design requests with ease and efficiency.

    At our core, we prioritize flexible communication, and Asana serves as the perfect platform for seamless collaboration between our team and yours. With its intuitive interface and robust capabilities, Asana allows us to keep track of project progress, streamline communication, and ensure that every design request is handled promptly and with precision.

    If you're curious to learn more about this fantastic tool and how it can enhance your design experience, we invite you to explore further details here.

  • Yes, absolutly! Once you sign up, you gain access to our unlimited design request feature. You're welcome to submit as many design requests as you need or want. Each request will be promptly added to your design queue, where our team will fulfill them diligently, handling one design task at a time to ensure quality and attention to detail.

    In the rare event that you have a design in revision and need to prioritize a new request, simply communicate with your dedicated agent to discuss the priorities of each request. We're here to accommodate your needs and ensure that your projects receive the attention they deserve.

    While we actively manage the workflow to maintain quality standards, rest assured that submitting additional requests won't result in extra fees or restrictions. We'll queue them up and work through them as efficiently as possible, ensuring that your design needs are met with speed and precision!

  • We focus on certain design areas and do not cover the following:

    • 3D Modeling

    • Animated Graphics (GIFs, etc.)

    • Document Design (Medical Forms, etc.)

    • Complex Packaging

    • Extensive Print Design (Magazines, Books, etc.)

    Additionally, our services do not extend to:

    • Podcast Editing

    • Complex Animation

    • HTML/CSS Coding

    • Hosting

    • 3D Design / CAD

    • NFT Design

    • Prototypes

    • Complex Photo Manipulation

    • WordPress Development

    • Shopify Development

    • Front-End Development

    • Bubble Development

    • AI-Generated Artwork

    • Complex PDF Documents

    • Virtual Assistant-Related Tasks